Dion Williams
Why a Chatbot alone will limit the benefits of AI for your Service Desk
To realise the full potential, you need an intelligent platform that automates self-service resolution AND augments your service agents,...
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Dion Williams
- Apr 1, 2020
- 1 min
Is your Service Desk overwhelmed with requests?
You can now use Sofi.ai for ServiceNow to automate self-service resolution across IT and other business units. Enabling cost effective...
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Dion Williams
- Apr 1, 2020
- 1 min
The Evolution of Service Management Technology
ArArtificial Intellegence combined with Service Management should focus on using technology to enhance people and processes to improve...
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