Dion WilliamsApr 1, 20201 minWhy a Chatbot alone will limit the benefits of AI for your Service DeskTo realise the full potential, you need an intelligent platform that automates self-service resolution AND augments your service agents,...
Dion WilliamsApr 1, 20201 minIs your Service Desk overwhelmed with requests?You can now use Sofi.ai for ServiceNow to automate self-service resolution across IT and other business units. Enabling cost effective...
Dion WilliamsApr 1, 20201 minThe Evolution of Service Management TechnologyArArtificial Intellegence combined with Service Management should focus on using technology to enhance people and processes to improve...