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Dion Williams
Apr 1, 20201 min read
Why a Chatbot alone will limit the benefits of AI for your Service Desk
To realise the full potential, you need an intelligent platform that automates self-service resolution AND augments your service agents,...
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Dion Williams
Apr 1, 20201 min read
Is your Service Desk overwhelmed with requests?
You can now use Sofi.ai for ServiceNow to automate self-service resolution across IT and other business units. Enabling cost effective...
114 views0 comments

Dion Williams
Apr 1, 20201 min read
The Evolution of Service Management Technology
ArArtificial Intellegence combined with Service Management should focus on using technology to enhance people and processes to improve...
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